Customer Story
Simplifying People Operations Through One Connected System
Before Spark.work, Dialtel's HR processes were entirely manual. Recruitment data, hiring progress, and internal records lived in Excel sheets, making everyday work slower and harder to manage.
"Everything was manual; information and hiring processes were recorded on an Excel sheet."
As the team grew, these methods began to create friction rather than flexibility.
What worked at an early stage no longer scaled with the business.
- Manual tracking of candidates and hiring progress
- Information scattered across spreadsheets
- Time-consuming data search and updates
- Inefficient data storage
- Heavy reliance on manual calculations for time off and attendance
The decision to look for a new system came down to time and clarity.
"Time assumption, inefficient data storage, difficult to find information."
Dialtel needed a way to centralize people data, speed up hiring, and reduce administrative overhead without adding complexity.
The goal wasn't transformation for its own sake. It was to make everyday work simpler and faster.
Spark.work stood out as a practical, local solution aligned with Dialtel's needs and values.
- A centralized platform for core HR processes
- Ease of use for both HR and employees
- Supporting the growth of Armenian products
Today, Dialtel actively uses Hiring (ATS) and Time & Attendance. These modules support the most critical day-to-day HR workflows.
Spark.work is now part of Dialtel's everyday rhythm.
All candidate information lives in one place. Hiring processes are faster and more structured. HR no longer spends excessive time calculating time off, and employees can request leave in just two clicks, without emails or manual follow-ups.
"We now have all candidate information in one place, and employees can request leaves with just two clicks."
- Hiring (ATS)
- Time & Attendance
"Use it and have everything in one place. And support the growth of Armenian products."
Results
This shift reduced friction across the organization and made processes easier for everyone involved. Even with a focused module rollout, Dialtel has already seen meaningful improvements. "Satisfied staff :)" Sometimes the simplest feedback says the most. "Spark simplified our work routine." Spark.work became a practical system Dialtel relies on every day, not an extra tool to manage.
- Candidate information centralized in one place
- Faster and more structured hiring processes
- Less manual time-off calculation for HR
- Leave requests completed in two clicks
- Clearer, simpler people operations
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