Bringing Structure and Clarity to Recruitment with Spark.work

VIVA Armenia is a telecommunications provider serving thousands of customers across the country. With continuous growth and a need to attract the right talent, VIVA's recruitment team needed a more structured and transparent way to manage hiring across multiple roles and departments.

Before Spark.work, VIVA Armenia managed recruitment without a dedicated ATS. Candidate information was kept in internal systems and scattered documents, which made it difficult to maintain a clear, unified view of the hiring pipeline.

Manual interview assessments and follow-ups increased administrative workload and made it harder to keep everyone aligned throughout the process.

As hiring needs grew, the recruitment team needed:

• No centralized platform for recruitment
• Limited visibility into each candidate's journey
• Manual assessments and follow-ups
• Risk of delays and missed steps in the process

VIVA Armenia came across Spark.work while researching ATS solutions on the market. Spark stood out both as a product and as a partner.

"The solution caught our attention due to its user-friendly interface, comprehensive functionality, and the professionalism and responsiveness of the Spark.work team."

In addition to the platform itself, the pricing model made Spark.work a strong value-driven choice among the alternatives evaluated.

• A structured and predictable process
• Better visibility into candidate progress
• Less manual work for recruiters and hiring managers
• A central system to bring everything together

After implementation, two Spark.work modules became central to VIVA's recruitment operations.

A clear and structured pipeline gives the team a single place to see:

• Where each candidate is in the process
• What actions have been completed
• What needs to happen next
• Interviewers submit feedback in one place
• Recruiters can quickly see pending and completed evaluations
• Collaboration between HR and hiring managers is smoother and more consistent

VIVA's recruitment team and hiring managers adopted Spark.work quickly, thanks to a clean, intuitive interface and hands-on support from the Spark.work team during setup and onboarding.

This combination helped the team feel confident with the platform early on and ensured a smooth transition from their previous tools and processes.